What is your returns policy?

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Return Center in accordance with the following Return Policy:

Only regular priced, received damaged, or not as described items can be fully refunded back to the original payment method!  All other returns are refunded as store credit to your BASSO account.Items must be sent back within **Fourteen (14) days** of the delivery date.Items must be unworn, unwashed, and have original tags attached.Items must be free of stains, makeup, deodorant, or wear.Bodysuits, swimwear, and undergarments are non-returnable.BASSO reserves the right to apply a 35% restocking fee for Final Sale or stale items. Returns are processed within 5-7 business days after your item(s) are received at our Return Center.BASSO does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return. Damaged, defective, or incorrect items must be reported within two days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email support@basso.co for assistance.) Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You can download and print the form here .)Return drop-offs are not accepted at our Return Center or corporate office.Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.BASSO return address: please email us to receive the closest return location.

Additional notes: The return processing time-frame does not include the time needed for your return package to deliver to our facility. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Please keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. BASSO will not issue store credit for your returns without proof of receipt and delivery.

Once your return is fully processed, we will issue you store credit to your BASSO account for use on a future purchase. Store credit never expires and is redeemable right away!

Only regular priced items may be refunded; unfortunately, sale items or gift cards cannot be refunded.!

How long does the returns process take? 

Returns are processed within 5-7 business days after your item(s) are received at our Return Center. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Please keep the return tracking number for your records.

Once your return has been processed, you will be issued store credit. 

I received my order, but my item is defective, incorrect, or missing. What do I do?

We know how frustrating this can be. Rest assured, we want to make every order perfect for you!

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email support@basso.co within two business days of delivery. Depending on the circumstance, we may extend this time frame up to 5 business days; please report your item as soon as possible for assessment.

Include a photo and description of the issue along with your Order Number to ensure a speedy resolution. We will work with you to correct the order as quickly as possible!

My shoes do not fit, and I want to return them. 

No worries! We got you!

We accept shoe returns up to 30 days after delivery of your order so long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original packing slip.

Note: Shoe returns are subject to all standard returns policies and procedures.

My package is returned to BASSO; what should I do?

If your package does not successfully deliver and is sent back to BASSO, it is typically insufficient address information. Your package will be returned, and “Returned to Sender” will be stated on your tracking information. This can happen if an address is invalid or missing information and the carrier cannot deliver your package.

Note: We cannot make changes to orders that are placed on our system. To ensure that your package is delivered correctly, ensure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. BASSO does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Does BASSO issue refunds?

 An order can only be canceled within 24 H from when it was placed. After this period, we cannot stop the order and refund the amount back.

Refunds are issued to the original form of payment used on order in the event that it is canceled.

A full refund will be granted if a package will not arrive within 60 days from the time of shipping. 

For Out of Stock items: we issue refunds to the original form of payment used if any items on order sell out and we cannot replenish them promptly.

For Returns: we issue refunds in-store credit to be used on future purchases. Store credit never expires and can be treated just like cash on our online store! The credit can be accessed from your prior registered BASSO account under "Store Credit". 

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

Can BASSO Gift Cards be refunded?

Gift cards may not be refunded, applied to previously purchased merchandise, or used to purchase additional Gift Cards.

If you have any questions or concerns regarding refunds, please email support@basso.co, and we will be more than happy to assist!

Shipping

Delivery Time:

USA/AU/FR/SP - 12-19 business days DE/UK/IT/BE/CA - 19-39 business days to arrive. Rest of the World: 25-45 business days. 

Processing time of order: 1-5 business days.  

Note: Processing time refers to the time that an order needs to be packed, labeled, and delivered to the carrier for transportation.

Delivery times can increase due to unexpected delays caused by Holidays, bad weather, or other factors.

A full refund will be granted if a package will not arrive within 60 days from the time of the order.

Please find out more info about delivery to a specific country by contacting us via live chat or by email at support@basso.co